Privacy Policy

Who is responsible

Veldon Living Ltd, 12 Park Cross Street, Leeds, LS1 2QH, United Kingdom. Privacy inquiries: [email protected].

Legal framework

We process records according to UK GDPR and the Data Protection Act 2018 and relevant statutes in United Kingdom. If this statement conflicts with statutory requirements, governing law takes precedence.

What we collect

During checkout, we record details required to fulfil the shipment: recipient name, physical address, email, contact number, and selected products. We neither capture nor hold payment card details on this domain. Browsing generates technical log records, including IP address, client browser, and accessed pages, via the cookies specified below.

• Contact and delivery records including name, shipping address, email address, and telephone number
• Transaction records encompassing order contents, invoice reference numbers, and delivery confirmation logs
• Technical telemetry consisting of internet protocol addresses, operating system details, and browsing logs
• Customer service communications submitted via electronic mail or website inquiry forms

Why we use it

• To manage parcel dispatch, customer delivery, and return logistics.
• To handle incoming support requests and transmit order status alerts.
• To safeguard website security and evaluate platform traffic patterns.
• To deliver commercial notices, provided you opted in, with an opt-out link included in each email.

Cookies and browser data

This website places small data files on your device. Essential cookies maintain cart persistence and order processing; these cannot be disabled. Statistical cookies show aggregate section engagement. Marketing cookies activate solely after explicit approval via our banner. You may revoke permission anytime through site settings or your browser configuration. Review our Cookie Policy for details.

Data recipients

Logistics partners obtain recipient information to fulfill delivery. Financial gateways receive only the details needed to settle payments. Cloud infrastructure and tracking partners handle records under contractual agreements. We do not sell user data.

Veldon Living operates solely within the United Kingdom and does not sell or share customer personal information for commercial gain. While California privacy laws apply strictly within the United States, our processing standards align with the strictest UK data protection principles.

Retention periods

Transaction records remain stored for the duration demanded by statutory accounting laws, then undergo secure deletion. Profile records stay on file until you terminate your account. Web analytics logs are retained for 14 months.

Your rights

Under the UK General Data Protection Regulation and the Data Protection Act 2018, UK residents possess enforceable rights to request access, rectification, erasure, restriction of processing, and portability of their personal data, or to register an objection with the Information Commissioner's Office.

Security

Veldon Living Ltd does not capture, store, or process payment card data because settlement is conducted exclusively through cash on delivery without surcharges or through direct bank transfers initiated by the customer.

Questions about this policy

Send a message to [email protected] or call +44 113 628 4963 during Mon-Fri 09:00-17:00, Sat 09:30-13:00. We resolve every enquiry within one business day.

Merchant

Veldon Living Ltd

Registered address

12 Park Cross Street, Leeds, LS1 2QH, United Kingdom

Email

[email protected]

Phone

+44 113 628 4963

Working hours

Mon-Fri 09:00-17:00, Sat 09:30-13:00

Registration

Company No. 04004968